We sincerely apologize for your dissatisfaction. Though we work with proven manufacturers and shippers, mistakes happen in all industries by small percentages.
We have outlined refund criteria below, so please see if your case meets them.
However, even if it doesn't, please email us so we can discuss what we can do for you and how we may serve you better in the future.
- The product was delivered faulty or damaged
- Photographic proof of the fault or damage is provided
- Refund is requested within 7 days after delivery
If the criteria are met, please email us at firstname.lastname@example.org (you can easily do so on our contact page).
Please allow several days for the refund, since the process involves a few organizations (us, payment provider, bank, etc.).